Ops IT FAQs – 20four7VA

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Posted March 12, 2018

Should I decide to let go of my VA, how can I be sure that all my info and files are safe?

As part of 20Four7VA’s offboarding process, we require our VAs to go thru what we call a system sweep. The system sweep is done by removing all client files from the VA’s computer, [...]

By Rajdeep Roy

In

Posted March 12, 2018

I want my VA to do community management and handle my company’s social media accounts. Can I just add my VA on my social media channels and make him/her an admin to do the job?

No. To protect the client, 20Four7VA and the VA, Ops IT will create pseudo social media accounts for the VA to use to perform his/her tasks.

By Rajdeep Roy

In

Posted March 12, 2018

Which should I use to communicate with the client and other VAs? Skype, webmail, Gmail?

Skype is our main tool for communication as it is very useful for catch ups and getting quicker responses. When sending emails, VAs must use their webmail. Their company Gmail’s sole [...]

By Rajdeep Roy

In

Posted March 12, 2018

Does 20Four7VA have a shared license for Adobe programs and other paid apps?

No. Your client will give you access to the tools you need for you to accomplish your daily VA tasks. Should you be asked by your client to use a tool both of you don’t have access to, let [...]

By Rajdeep Roy

In

Posted March 12, 2018

Is it okay to forward my emails from my webmail to my company Gmail?

No, setting up Google Mail Fetch and Alias is the best way to go. Forwarding emails from your webmail to your company Gmail will only cause accidents (e.g. sending an email from your company Gmail)