I cannot afford to have a VA absent even for a day. What are the processes you set in motion should my VA be absent?

Should the VA be absent and the client approves that the Nesting POC has authority to use VAs credentials, the Nesting POC can take over the VA’s task for the duration of the VA’s [...]

Can I replace my VA if I find him incapable of performing the tasks I assigned him to do?

Yes, our client’s feedback is of the highest importance and if the client deems that the VA is not meeting their expectations, we can provide a replacement. Furthermore, we will conduct a [...]

My VA has long been promoted out of nesting, but his performance has declined for the past weeks. Can I re-enrol him back to Nesting?

Yes.

What are the measures you are taking in order to maintain my VA’s task proficiency?

We do daily touch-base sessions with the VA in order to monitor performance. We do a review and audit of submitted reports and provide prompt feedback to the VA. Based on what will be observed [...]

I would like to increase my VA’s hours. Who do I contact about this?

You may direct your intent of increasing hours to the Nesting POC. The Nesting POC, in turn, will be the one to course your concern to the company.

page 1 of 2