As soon as the VA begins rendering services to the client, the VA is automatically on probationary period or nesting.

The nesting period is a duration of time (typically between 2 weeks to a month or may be extended) in which the VA’s ability to meet performance levels will be observed and assessed. While on probation, the VA is under the direct supervision of the Training Team and a Nesting Point-of-Contact (POC) is assigned.

During this period, a VA is provided support in order to ensure that the Key Performance Indicators (KPIs), targets and client expectations are being achieved and maintained. We also provide daily monitoring in order to ascertain that the VA abides by the policies set by the company, that the VA is compliant with his shift schedules and attendance, and that there are no observed attitudinal issues that may concern the client.

During nesting, we strive to cultivate in the VAs the values of working independently with minimal supervision, how to effectively manage time (productivity), and how to maintain control over his current projects/responsibilities. We also encourage them to proactively communicate with the client. This is to prepare them for their promotion out of the probationary period.