Our training team does the necessary coaching to avoid this. To prevent unsatisfactory results, please let us know if the VA’s learning curve and performance does not live up to your expectations. We will then spend time talking to and training your VA to make sure that they deliver.

If, however, a VA’s performance remains unsatisfactory, we will investigate and when necessary, suggest a replacement and come up with a transition plan to make sure the replacement VA is onboarded the soonest time possible. 20Four7VA will pay for the training of the replacement VA and the transition process.

During your on boarding with us, we can enter into a Non-Disclosure Agreement with you for confidentiality.

In addition to the measures mentioned, we may issue refunds when a company’s operation gets disrupted and business goals are not met due to a VA’s unsatisfactory performance.